Privacy Policy

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Introduction
Welcome to Well Care Transport. We are committed to protecting your privacy and ensuring the security of your personal information. This privacy policy outlines how we collect, use, disclose, and protect your information when you use our non-emergency transport services.

Information We Collect
We collect the following types of information:

• Personal Information:
   
  • Name
     
  • Address
     
  • Phone number
     
  • Email address
     
  • Date of birth
     
• Health Information:
   
  • Medical conditions relevant to transportation
     
  • Mobility requirements (e.g., wheelchair use)
     
  • Physician’s contact information
     
• Payment Information:
   
  • Credit card details
     
  • Billing address
     
• Transport Details:
   
  • Pickup and drop-off locations
     
  • Appointment details
     
  • Special transportation needs
     

How We Use Your Information
We use the collected information to:

• Provide and manage our transportation services
   
• Communicate with you regarding your transport needs
   
• Ensure the safety and comfort of our passengers
   
• Process payments and billing
   
• Comply with legal and regulatory requirements
   
• Improve our services through feedback and surveys
   

Information Sharing and Disclosure
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We don't sell or rent your personal information to third parties. We may share your information with:

• Service Providers: Third-party companies that perform services on our behalf, such as payment processing.
   
• Healthcare Providers: Medical personnel involved in your care, with your consent.
   
• Legal Requirements: When required by law, such as in response to a court order or government request.
   

Data Security
We implement a variety of security measures to maintain the safety of your personal information. These measures include:

• Secure storage systems
   
• Encryption of sensitive data
   
• Access controls and authentication procedures
   
• Regular security audits and assessments
   

Changes to Our Privacy Policy
We may update this privacy policy from time to time. Any changes will be posted on this page, and the date of the latest revision will be indicated at the top of the policy. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Contact Us
If you have any questions or concerns about this privacy policy or our data practices, please contact us at:
Phone: 817-502-2993
Email: dispatch@wcaretransport.com